General FAQ

AQ88 FAQ — Answers to the Most Frequently Asked Questions

Whether it's accounts, betting, payments, bonuses, or security — this page has clear answers to all your questions. Find what you need, fast.

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Account & Registration

Find answers to all your questions about opening a new account, identity verification, updating your profile, and closing your account — all in one place.

Deposits & Withdrawals

Get full details on how to deposit and withdraw via bKash, Nagad, Rocket, or crypto — including processing times and minimum amounts.

Bonuses & Offers

Find out how to claim your welcome bonus, daily offers, cashback, referral rewards, and VIP benefits.

Live Betting Guide

Learn how to place live bets, how odds work, and how in-play betting rules apply — all explained in plain language.

Security & Privacy

Learn about account security, Two-Factor Authentication, keeping your personal information safe, and how to protect yourself from phishing.

Support & Contact

Find out the best ways to reach the AQ88 support team via Live Chat, email, or phone, along with average response times.

Account & Registration

Opening an account at AQ88 is quick and easy. On the registration page Fill in the form with your name, email, mobile number, and password. You'll receive an OTP on your mobile — enter it and your account is ready to go. The whole process takes just 3–5 minutes.

No. AQ88's policy allows only one account per person. Attempting to open multiple accounts may result in all of them being suspended and your balance forfeited. If you're having trouble with your account, please contact support.

Account verification typically requires a copy of your National ID (NID) or passport along with a selfie. For larger withdrawal amounts, you may also be asked to provide a utility bill or bank statement for address verification.

Completing verification increases your withdrawal limit and adds an extra layer of security to your account.

After logging in, you can update your email, mobile number, and password from Account Settings. To change your name or date of birth, you'll need to contact the support team and submit the required documentation.
Login & Password

If you forget your password On the login page go to the login page and click "Forgot Password". A reset link will be sent to your registered email. Click the link to set a new password. If you still have trouble, contact the support team.

If you enter the wrong password several times in a row, AQ88 will temporarily lock your account for security. It unlocks automatically after 30 minutes. If you're still unable to log in after that, reach out to the support team via live chat.

After logging in, go to Account Settings > Security and enable 2FA. Once you verify your mobile number, you'll receive a one-time OTP every time you log in. Keeping 2FA active significantly improves the security of your account.
Betting & Sports

AQ88 offers betting on 20+ sports including cricket, football, tennis, badminton, basketball, volleyball, and kabaddi. Special odds are available for Bangladesh and India cricket matches. For more details, Sports Betting View page.

Live betting means placing bets in real time while a match is in progress. At AQ88, the odds update with every moment of the game, letting you bet based on how the match is unfolding. In-play betting gives you a better chance of success because your decisions are informed by what's actually happening on the field.

The minimum bet at AQ88 is just 50 BDT. Maximum limits vary by event and market. VIP members can place bets at higher limits. To learn more about betting limits, Sports Events View page.

Bets generally cannot be cancelled once confirmed. However, AQ88's Cash Out feature lets you settle certain bets before a match ends. This is available on both pre-match and live bets.
Deposits & Withdrawals

AQ88 accepts deposits via bKash, Nagad, Rocket, Upay, bank transfer, and various cryptocurrencies (USDT, BTC, ETH). Mobile banking deposits are processed fastest — your balance is typically updated within 5 minutes.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 1–6 hours. Bank transfers may take 1–3 business days. Crypto withdrawals depend on blockchain speed — usually 1–2 hours.

Withdrawals made between 12:00 AM and 6:00 AM may be processed on the next business day.

The minimum deposit at AQ88 is 200 BDT and the minimum withdrawal is 500 BDT. The maximum daily withdrawal limit depends on your account's verification status — verified accounts have higher limits.

If your balance hasn't updated 15 minutes after a deposit, contact our support team with a screenshot or transaction ID. They'll verify and resolve it quickly. Never delete your payment records.
Bonuses & Promotions

As a new member To register After your first deposit, the welcome bonus is added to your account automatically. For full details on the bonus amount and terms, Bonus Page View.

Before withdrawing bonus funds, you need to place a certain amount in bets — this is called a wagering requirement. For example, a 10x wagering requirement on a BDT 1,000 bonus means you must bet BDT 10,000 before withdrawing. Each bonus has its own terms.

Share your referral code or link with friends. When they register and make their first deposit using your link, you'll receive a referral bonus. You can find your referral code in the account dashboard.
Security & Privacy

Yes. AQ88 uses 256-bit SSL encryption, equivalent to international banking standards. Your personal information, payment data, and betting history are fully encrypted and never shared with third parties. For more details, Privacy Policy Read more.

AQ88 staff will never ask for your password or OTP. If anyone requests this information, it's a phishing attempt — never share it. If you notice anything suspicious, contact our support team immediately and change your password.

To keep your account secure:
  • Use a strong password — mix letters, numbers, and symbols
  • Keep 2FA enabled
  • Avoid logging in on public Wi-Fi
  • Always log out after you're done
  • Don't click on unfamiliar links
Platform & App

The AQ88 mobile app is available on both Android and iOS. On the Platform page to find the download link. Always download the app directly from the AQ88 website — never from third-party sites.

Yes. AQ88 is fully mobile-responsive and works smoothly on Chrome, Firefox, and Safari. For the best experience, though, we recommend using the dedicated mobile app — it's faster and supports offline notifications.

To install the APK on Android, you may need to enable "Unknown sources" or "Install unknown apps" under Settings > Security. On iOS, you can use TestFlight or the web app directly. If you run into any issues during installation, contact support.
Responsible Gaming

Yes. As part of AQ88's responsible gaming commitment, you can set daily, weekly, and monthly deposit limits from your account settings. For more details, Responsible Gaming View page.

Yes. You can self-exclude your account for a set period of time. During this period, logging in and placing bets will not be possible. This is entirely voluntary and is an important step for your mental well-being. Our support team is always ready to help with this.
We couldn't find the question you were looking for. Please contact our support team.

Learn more about AQ88 FAQ

1 Why AQ88 is Bangladesh's Top Choice

Online Sports Betting is growing rapidly in Bangladesh, and among the thousands of platforms out there, AQ88 stands out by being built with Bangladeshi users genuinely in mind. Payments via bKash, Nagad, and Rocket, support in Bangla, and a strong focus on local sports — all of this makes AQ88 feel familiar and trustworthy.

The AQ88 FAQ page is built so that both new and existing members can find answers on their own. Thousands of users resolve their issues here every day — without ever calling support. It saves time and makes the whole experience smoother.

2 From registration to your first bet at AQ88

New users often wonder — where do I even start? The answer is simple. First, Register, then make your first deposit using your preferred payment method and claim your welcome bonus. After that, Sports Betting section and pick your preferred match to place a bet.

AQ88's interface is intuitive enough that first-time users can navigate it without any guidance. That said, if you ever run into an issue, this FAQ page and 24/7 live chat support are always here to help. AQ88's goal is to make every user's experience smooth and enjoyable.

3 Payment & Transaction Transparency

AQ88 is committed to full transparency in every transaction. All deposit and withdrawal records are saved in your account's transaction history. There are no hidden charges or extra fees. Payment-related questions are among the most common in AQ88's FAQ, so we've made sure the information here is thorough and easy to follow.

When withdrawing, remember — using the same payment method for both deposits and withdrawals is safer and faster. If you deposited via bKash, try to withdraw via bKash as well. It simplifies verification and speeds up processing.

4 Responsible Betting & Mental Health

AQ88 is more than just a betting platform — it's a responsible community. We believe people have every right to enjoy the thrill of sports and bet for entertainment, but we never want that to turn into an addiction. That's why the AQ88 FAQ includes a dedicated section on responsible gaming.

If you feel like you're losing control of your betting, self-exclude your account immediately or speak with our support team. Responsible Gaming The page also has information on professional support resources. Your well-being is our top priority.

Got your answers? Time to play.

Sign up at AQ88 and start betting with a welcome bonus. If you have more questions, our 24/7 support team is always here to help.

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